Troubleshooting

Login issues

There were some login issues reported. Accordingly when entering the correct name and password, your login attempt might fail. This seems to be an issue with WordPress itself. Here are some tips that might resolve the issue:

  1. Check that you’re using the correct username and password. If you’re unsure, you can reset your password again to confirm that you have the correct information.
  2. Check if there are any typos or errors in your username or password. Make sure that you’re entering the correct information and that the keyboard is set to the correct language.
  3. Try logging in from a different device or network to see if the issue is with your device or network
  4. Clear your browser’s cache and cookies. This can resolve the issue if your browser is not storing the correct information
  5. Make sure that your account is not locked out due to too many failed login attempts. Wait for a few minutes and try again

If the problem persists please contact helpdesk@ibis2024.com